Ashley — Voice AI for Dreyer's DKI & Dreyer's Carpet Care

Inbound calling

Every call.
Answered.

Nights, weekends, or when the whole crew is out on a job, Ashley picks up on the first ring. She calms the caller, gets the details and gets the job to the right person.

2:14 AM

A water heater bursts in an Ocala home. The homeowner calls Dreyer's DKI.

2:14 AM

Ashley answers. Phone, name, address, one question at a time.

2:15 AM

She transfers the call live to the on-call team, and a technician is on the way.

Outbound calling

Every customer.
Followed up.

Ashley makes the calls the office never has time for. She keeps every evaluation, job and insurance claim moving until the work is done.

Day 1

"Hi Dave, it's Ashley with Dreyer's DKI. Following up on your free evaluation."

Day 3

"Just checking in on the drying. Is tomorrow still good for the adjuster visit?"

Job complete

"So glad we could help restore your peace of mind. Would you mind leaving us a quick review?"

Smart web follow-up

Every web lead.
Called back.

Ashley lives on the website too. She handles emergencies there right away, and she calls back every form the moment it's sent.

9:42 PM

A homeowner in Gainesville fills out the form on dreyersdki.com.

9:42 PM

Ashley calls them back while they're still standing in the water.

Next morning

Not booked yet? She follows up by call, text and email until they are.

Dreyer's Carpet Care

Every cleaning.
Booked.

Ashley takes every quote request, even after the office closes at 4. She gets the rooms, the pets and the best times, and hands the team a booking that's ready to confirm.

6:40 PM

"Hi, I need three bedrooms and a hallway cleaned in Newberry. We've got a dog."

6:41 PM

Ashley takes the details and explains the Triple Guarantee. The team sends the exact price in the morning.

Day after the clean

"Hi Linda, it's Ashley with Dreyer's Carpet Care. How are the carpets looking?"

Two companies, one front desk

Every caller lands
in the right place.

Each Ashley knows both companies. A carpet customer with a flooded living room gets passed straight to the restoration team, and a restoration customer who needs a regular clean gets passed to Carpet Care.

Dreyer's DKI

Restoration, 24/7

Water, fire, mold, storm and biohazard emergencies
Live transfer to the on-call team
Free evaluations and insurance claim help
Hearth financing questions

"That sounds like a regular clean. Our sister company, Dreyer's Carpet Care, takes care of that."

Dreyer's Carpet Care

Cleaning, booked

Carpet, upholstery, rugs, tile and wood floors
Quote requests with rooms, pets and times
Triple Guarantee and Spot & Spill Warranty claims
Booking requests the team confirms

"That sounds like a job for our sister company, Dreyer's DKI. I'm connecting you now."

What this means for both companies

More jobs. Same team.

No missed calls

Every restoration emergency and every cleaning request is answered, 24/7/365.

The 30–60 minute response, protected

A fast response starts with a call that's answered on the first ring.

No extra hires

No night shift and no answering service. The crew stays focused on restoring peace in crisis.

Nothing slips

Every evaluation, quote, claim and customer gets a follow-up.

The math

What missed calls
cost you.

Enter your own numbers. Every call Ashley answers is a job that doesn't go to a competitor.

Calls missed per week 5 Share that turn into a job 30% Average job value $3,500

Revenue walking away $273,000 per year · $22,750 per month

Illustrative estimate based on the numbers above.

Every call.Answered.

Every customer.Followed up.

Every web lead.Called back.

Every cleaning.Booked.

Every caller landsin the right place.